Memberships will roll over after term unless set to term. After roll over, you will need to provide just 10 days notice to cancel.

If you signed up after December 2021, your account is managed by Ezypay.
send a request through the membership section of your Gym Master app or email hello@jaithaiboxing.com from the email address you signed up with

Holds

Memberships can be put on hold at no charge for up to 4 weeks in a year.

Outside of that time, holds are $5 per week.

Cancellations (only with ezypay memberships)

The buy-out figure is 25% of the balance of the fees remaining. Members can give 10 days’ written notice to cancel their memberships after the agreed term.  

Signups before December 2021 are Managed by Debit Success

Call Debit Success if you would like to change your payment day or bank account/credit card number, cancel or put your membership on hold
0800 481 0400 or email CustomerService@debitsuccess.co.nz
They are open from 10.30 am to 7 pm from Monday to Friday.

Holds

Memberships can be put on hold with no suspension fee provided:

You provide a letter from a medical professional saying that you are unfit to train for that specified time.

OR

You are out of town and provide a travel itinerary/travel tickets stating the dates you will be away for.

You may also put your membership on hold for $5 per week.

Cancellations (only with Debit success memberships)

The buy-out figure is 25% of the balance of the fees remaining that you are contracted for or $150 (whichever is the smaller amount).

You can cancel your membership if you move cities with no cancellation fee as long as you provide:

Two forms of proof of your change of address which may include, but are not limited to:

A new rental contract in your name for your new address

A university or job acceptance letter 

If you are having any difficulties with making your payments, reach out to us - we would love to see how we can help you continue your training!